786 bet Privacy Policy
At 786 bet, the security of your personal information is our top priority. This policy explains in detail what information we collect, why we collect it, and how we keep it protected.
Introduction
786 bet is an online betting and casino platform committed to providing a safe and trustworthy service for users in Bangladesh. This Privacy Policy ("Policy") explains how 786 bet collects, stores, uses, and discloses your personal information.
By using our website or services, you consent to the terms of this Policy. This Policy applies together with our Terms and Conditions, and both documents together form the overall framework governing our services.
1. What Information We Collect
1.1 Information provided at registration
When you open an account at 786 bet, we collect the following information:
- Full name (as shown on your national ID card)
- Date of birth (for age verification — this service is for users aged 21 and above)
- Email address
- Mobile number
- Residential address
- Preferred payment method details (bKash, Nagad, Rocket, Upay, or bank account)
1.2 Automatically collected information
When you use our website or app, certain information is recorded automatically:
- IP address and device type
- Browser version and operating system
- Time of site access and session duration
- Pages visited and click patterns
- Referral source (where you came from before reaching our site)
1.3 Transaction information
A record of every deposit and withdrawal transaction is stored in our system. This includes the transaction date, amount, payment method, and transaction status. These records are essential for financial security and fraud prevention.
1.4 Identity verification documents
For large withdrawals or security-related requirements, we may ask for a copy of your national ID card or passport and proof of address. These documents are stored under strict security and are not used for any purpose beyond verification.
2. Purpose of Information Use
786 bet uses your information for the following legitimate purposes:
2.1 Account management and service delivery
Your information is used to create and maintain your account, verify logins, manage your balance, and store your betting history. Processing deposits and withdrawals is also included.
2.2 Security and fraud prevention
We analyse transaction data and behavioural information to detect and prevent unauthorised account access, financial fraud, and suspicious activity. Your information is protected using SSL encryption and advanced cybersecurity protocols.
2.3 Customer support
Our 24/7 live chat and email support team can view your account and transaction information to resolve your issues. This is necessary to ensure fast and effective assistance.
2.4 Responsible gaming
We analyse playing patterns to identify signs of excessive gaming and take protective measures where needed. In line with our Responsible Gaming Policy, we are committed to the wellbeing of our players.
2.5 Legal compliance
Under applicable laws and regulations, we are legally required to retain certain information and to provide it to government authorities when required. Such information is disclosed only when legally obligated.
2.6 Service improvement
We analyse aggregated, anonymous data to improve the user experience, add new games and features, and assess platform performance.
3. Cookies and Tracking Technologies
The 786 bet website uses cookies and similar technologies to improve your browsing experience.
3.1 Essential cookies
These cookies are required for the basic operation of the site — such as maintaining login sessions, saving language preferences, and performing security checks. Without these cookies, the site will not function properly.
3.2 Functional cookies
These cookies are used to remember your preferences (such as currency type and how you view your betting history). They make your experience more convenient.
3.3 Analytical cookies
We use analytical cookies to understand which parts of the site are used most and where there is room for improvement. This information is processed in fully anonymous form.
4. Sharing Information and Third Parties
786 bet does not sell or rent your personal information. Information may be shared with third parties only in the following limited circumstances:
4.1 Payment processors
Information necessary to complete transactions through bKash, Nagad, Rocket, Upay, and linked banks is shared with the relevant payment gateway. This information is used solely to complete the transaction.
4.2 Technology service providers
Information may be shared with trusted providers of server hosting, cybersecurity, and software services. These providers are contractually bound to maintain the confidentiality of the information.
4.3 Legal requirements
We may disclose information in response to a court order, a lawful request from a government authority, or as required by applicable law. Only the minimum information necessary is disclosed in such cases.
4.4 Business transfers
If for any reason 786 bet's business is merged or transferred, user information may form part of that process. We will notify users before any such change takes place.
5. Information Security Measures
786 bet follows industry-standard technologies and practices to protect your information:
- SSL encryption: All data transmitted on the site is protected through SSL/TLS encryption.
- Two-step verification: OTP verification at login protects your account from unauthorised access.
- Data encryption: Sensitive information stored in our systems is kept in encrypted form.
- Access controls: Only authorised staff can access the information they need.
- Regular audits: System security is tested regularly, and any vulnerabilities identified are addressed promptly.
- Backup and recovery: Multiple encrypted backups of data are maintained so that information is not lost in the event of a technical issue.
6. Data Retention Period
786 bet retains your information for as long as necessary:
6.1 Active accounts
All information is retained for as long as your account remains active. Transaction records are kept for a minimum of five years for financial accountability purposes.
6.2 Closed accounts
Even after an account is closed, certain information must be retained for a set period due to legal obligations. Once that period ends, the information is securely deleted or anonymised.
6.3 Legal claims
Information relevant to any dispute or ongoing legal proceedings will be retained until those proceedings are concluded.
7. Your Rights
As a registered user of 786 bet, you have the following rights:
7.1 Right to access your information
You may request to know what information we hold about you. We will respond within a reasonable time of receiving your request.
7.2 Right to correct your information
If your account contains incorrect or outdated information, you may request a correction. Most profile details can be updated directly from your account settings.
7.3 Right to request deletion
In certain circumstances, you may request that your information be deleted. However, information retained due to legal obligations may not be possible to delete.
7.4 Right to opt out of marketing communications
If you do not wish to receive promotional emails or messages, you can change this preference from your account settings or through support. However, important account-related messages (transaction confirmations, security alerts) cannot be turned off.
7.5 Right to lodge a complaint
If you have any concerns about how your information is used, please contact us directly. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant authority.
8. Protection of Minors
786 bet's services are for users aged 21 and above only. We do not knowingly collect information from minors. Date of birth is verified at registration to confirm age.
If a parent or legal guardian believes that a minor has registered at 786 bet, please contact our support team immediately. We will close any such account without delay.
9. External Links and Third-Party Sites
The 786 bet website may occasionally contain references to third-party websites. These external sites have their own privacy policies, and 786 bet is not responsible for how they handle information. We recommend reading the privacy policy of any external site before visiting it.
The websites and apps of payment processors (bKash, Nagad, Rocket, Upay) have their own privacy policies. How your information is handled on those platforms is governed by their own policies.
10. Changes to This Policy
This Privacy Policy may be updated from time to time due to business needs, technological changes, or legal obligations. For significant changes, we will notify you by email to your registered address or via a notice on the site.
The effective date of the updated policy will be shown at the top of this page. Continued use of our services after a policy change means you have accepted the new policy. For more details on this, you can visit our About Us page.
11. Contact Us
If you have any questions, requests, or complaints about this Privacy Policy, please get in touch with us. Our team provides support in both Bengali and English.
Direct support
Get quick help
For answers to common questions, visit our FAQ section. Most general queries are answered there.